# Workflow Automation — Plunk

Visual builder for complex email sequences with triggers, delays, and conditional logic. No code required.

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## What are workflows?

Workflows are automated email sequences that trigger based on events in your application. Define who receives emails, when they receive them, and what conditions must be met — all without writing code.

## Key capabilities

- **Event-triggered**: Start workflows from any API event
- **Delays**: Wait minutes, hours, or days between steps
- **Conditional branching**: Branch paths based on contact data or behavior
- **Visual builder**: Drag-and-drop interface, no code required
- **Unlimited steps**: As complex as your use case demands

## Use cases

- **Onboarding sequences**: Welcome new users and guide them to activation
- **Drip campaigns**: Nurture leads over time with educational content
- **Re-engagement**: Win back inactive contacts automatically
- **Lifecycle emails**: Upgrades, renewals, cancellations

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